Gana Govind, President
The growing demand for dynamic supply chains leads organizations to seek out robust warehouse management systems (WMS) that support increasingly sophisticated supply chain strategies. The trend is for deployment of a “smart” WMS that meets demanding process and efficiency requirements within the four walls of DC while integrating with upstream and downstream supply chain processes.
Labor costs, labor availability, and the need for more rapid order fulfillment in an omnichannel world are also driving increased adoption of automated systems in distribution, ushering in a new era of flexible, next-gen, near autonomous warehouses. As a result, the WMS must possess a “smart integration” capability to seamlessly work with various automated technologies deployed across the DC. Non-automated DCs are also looking for higher levels of synchronization and labor productivity, in some cases supported by technologies such as voice, collaborative mobile robots, smart carts, put walls, pick-to-light and more.
For both automated and non-automated DCs, Softeon delivers this smart WMS solution.
With deep roots in the WMS segment and a 20-year track record of innovation, Softeon is governed by a mission to solve supply chain problems with a holistic, end-to-end WMS solution that delivers real value. Across sectors, Softeon’s primary focus is to enable customers to reduce costs and improve their own customers’ experience through distribution excellence. With a powerful core WMS, Softeon also provides extended WMS solutions in areas such as yard and labor management, assembly/kitting, parcel shipping, 3PL Billing and more—all developed internally, on a single service-oriented architecture framework.
“Our components are like non-proprietary ‘Lego blocks’ that are combined to optimize WMS, reduce supply chain costs, and enhance customer experience for a competitive advantage,” states Softeon’s VP, Strategy, Dinesh Dongre.
Softeon offers several differentiated WMS capabilities. The includes a unique ‘Pick route’ capability that defines the type of order, channel, customer, strategy used, inventory, technology— RF, voice, pick-to-light, put walls, mobile robots—and services associated with the picking operation. The firm’s WMS solution also includes a powerful configuration wizard to navigate clients around configuring the WMS with absolute precision and control right out-of-the-box, especially for multi-site deployments.
In addition to a robust WMS, Softeon also offers a Distributed Order Management (DOM) for automating omnichannel processes and determining optimal order fulfillment strategies. The DOM can be configured through a simple drag-and-drop process modeler. Now, Softeon is taking that process modeling further. “As a highly innovative company, we have recently introduced the concept of business process modeling to the WMS market as well, which is a game-changer,” says Dan Gilmore, CMO of Softeon.
One of Softeon’s retail clients recently moved from on-line only to a network of more than 40 stores. It also added a couple of third-party DC’s to its distribution mix. The company implemented Softeon’s WMS to power its own DC, and Softeon’s DOM solution to enable processes such as buy on-line, pick-up in store, store fulfillment, store returns, and more. This allowed the retailer to reap a significant 30-40 percent reduction in the cost-to-serve along with benefits from both cost and customer affinity perspectives. “Our ability to squeeze out additional, meaningful percentages of savings is our differentiating factor,” Gilmore adds.
With a highly successful track record, Softeon is committed to providing reliable support and visibility into emerging technologies and optimizing material f low in warehouses on par with the growing maturity and adoption levels in the WMS space.